Emergency Management Ontario : EMO_FAQ

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Office of the Fire Marshal and Emergency Management
  1. How do I create a profile?You may access the training portal (http://training.emergencymanagementontario.ca) and create an account by selecting “Create a Profile” or “New User” and entering the required information. Once completed your username and a link to create your password will be sent to the email address provided. Please note you must complete the registration process within 72 hours to activate your profile.

  2. What is my username? Your username is the email address you provided when creating a profile.

  3. What are the password requirements:The password must be 8 or more characters in lenght, contain at 1 numeric character, contain at least 1 upper and lower case character.

  4. What happens if I forgot my password?If you forgot your password, click on the “Forgot Password” link.

  5. How do I login to the training portal and enrol in courses?You may access the training portal (http://training.emergencymanagementontario.ca) and login using the username and password associated with your profile. Once logged in you may enrol in courses, access training materials and exams for online offerings.

  6. Who can take courses?Courses are primarily designed for public sector staff involved in emergency management; however, non-government organizations and members of the private sector are also encouraged to participate.

  7. Is there a fee for taking courses?There is no class fee for taking online courses; however, there may be a fee for other courses. If applicable, the class fee will be displayed in the course details.

  8. I want to enrol for a course, but the system tells me I need an access code. How can I obtain it?Access codes are held by the instructor and are distributed to those invited to attend. Registration is usually limited to a select audience. If you are interested in attending a restricted course and meet the pre-requisites, contact askEMO@ontario.ca.

  9. How do I withdraw/cancel my enrolment in a course?To cancel your enrolment prior to the course start date, log into the Training Portal. Under “My Training”, select the course you would like to withdraw from and follow the prompts to cancel your enrolment.

  10. Why can’t I access the exam or download materials?Exams and downloadable materials are displayed in a pop up window. To access them ensure you disable your pop up blocker.

  11. Can I know the questions that were answered incorrectly on a final exam?Yes. You will be given an opportunity to review your answers and update as necessary before final submission. If errors exist, you will be advised of the correct response.

  12. What is the passing score on a final exam?The passing score is a minimum of 70%.

  13. How many times can I attempt a final exam?There is no limit to the number of times you can take the final exam; however, the system does require you wait a minimum of 24 hours between every attempt.

  14. I successfully completed a course. How do I receive a certificate of completion?You can login to the training portal and print your certificate for all completed courses.