EM 131 - Accessible Customer Service for Emergency Responders

This self-directed e-learning course has been produced in partnership with the Accessibility Directorate of Ontario (ADO). It will provide emergency responders with information to better assist people with disabilities and special needs.  The course will also provide participants with an understanding of the Accessibility Standards for Customer Service.

Important Instructions:

• Browser and Device: For the best experience, we recommend completing this course on a computer or laptop using Microsoft Edge. This course is not fully optimized for mobile devices and other browsers.
• First-Time Users: When prompted, please select "Allow pop-up window" for the browser to enable course functionality after clicking on the course link. A pop-up window will appear when you click the course link again.