Accessible Customer Service for Emergency Responders

An Emergency Management Ontario E-Learning Utility

 

Welcome to this learning module.

This course will improve your interactions and communications with people with various kinds of disabilities.

In this course you will learn:

  • about Ontario's accessibility legislation
  • general tips for interacting with someone who has a disability
  • about different disability types and tips to communicating and interacting with someone who has a specific disability
  • where to find more information on specific disabilities

This course is designed for you, the emergency responder, and was developed by Emergency Management Ontario and the Accessibility Directorate of Ontario in consultation with a working group made up of emergency responders and people with disabilities.

To start the course, click "Units" on the menu above.

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